A problem, a question
Until now there was nowhere to reach us, and so no way to tell whether a problem was one person’s or everyone’s. This page fixes both: it answers the questions already asked, and records the rest.
- RESPONSE TIME
- 3 DAYS
- business days, by email, Monday to Friday
- ACCOUNT REQUIRED
- NONE
- anyone who cannot sign in must still be able to write
- ACCOUNT
- CASHBACK
- WITHDRAWAL
- BROKER
- COPYTRADING
- TECHNICAL
- DATA
- SIGN-IN
- VERIFICATION
- REFERENCE
A reference, straight away
Your request gets a number, shown on screen. Keep it: it is enough to find the case again, with nothing to explain twice.
An answer within three business days
We reply by email, to the address you give. Anything blocking a withdrawal or an account goes to the front of the queue.
Nothing gets lost
Every request is recorded and followed until it is closed. This is not case by case: it is a queue, and it empties.
Questions already asked
Half of all requests have the same answer. If yours is here, you are done in thirty seconds instead of three days.
Nobody at RendR will ever ask for your main password.
To read your volume we use the investor password, which gives read-only access: it cannot place an order or withdraw funds. A message asking for anything else does not come from us, whatever name it carries. When in doubt, do not reply and write to us from this page.