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Cashback is only earned once the commission has actually been received from the broker — the broker pays RendR, and RendR then pays the trader's share, never the other way round. Between the trade closing and that payment, the amount stays pending on your statement: that is not an error, it is how the circuit normally works, and the delay depends on each broker's own settlement cycle rather than on RendR.

You can track each trade's status in the transaction register on your dashboard, which separates earned amounts from amounts still pending. If a trade closed several days ago still does not show up and the usual delay looks like it has passed, write to us with the trading account number and the exact date of the trade: we check the line directly with the broker before replying.

Withdrawal requests are processed by hand rather than by an automated system: each one is checked before it is executed, which takes a little longer than an instant transfer but avoids mistakes on the payee or the amount. Processing by hand also means requests are reviewed roughly in the order they arrive, so one submitted right after a busy period may simply be queued behind others. The minimum withdrawal amount depends on the broker concerned and is shown directly on your dashboard, next to your available balance.

We may ask for a supporting document before paying, particularly when the payee name given differs from the name on the trading account — a precaution against sending money to the wrong person, not a default suspicion. If your request is close to or past the usual support response time (three business days), write to us with the date of the request and the amount: we can then check where it stands.

Linking a trading account requires a check with the broker concerned, confirming that the account exists and is correctly linked to your RendR profile — this is not an internal formality, it is an exchange with a third party, so its length does not depend entirely on us. Until that check is done, the account stays shown as pending on your dashboard and the volume traded on it is not counted toward cashback.

The delay varies with how quickly the broker confirms the information, which is why it is not the same for every trader. This check happens once per account, the first time it is linked — reconnecting the same account later does not require it again. After a week with no change in status, write to us with the account number concerned: that usually means the check got lost somewhere in the exchange with the broker, and we follow up directly on our end.

The investor password, and only that one — a password separate from the main one, which most brokers offer specifically for this kind of use. It gives read-only access to your account: it lets you see the history and positions, but it cannot place an order, withdraw funds, or change anything on the account. That technical limit, not just a promise, is what protects your funds even if this password were ever intercepted.

We never ask for your main password, under any circumstances, including for troubleshooting or an exceptional check. A message asking for it — even one presenting itself as coming from RendR or a partner broker — does not come from us: never share it, and report it to us. If you are ever unsure whether a message about your account truly comes from RendR, contact us directly through this page rather than replying to it.

You do. Orders are executed directly on your own trading account, with your own funds, at the size you set yourself before following a strategy — RendR never holds your capital and so cannot trade on your behalf. Following a strategy remains entirely your decision: you can stop it, change its sizing, or unsubscribe at any time, without notice or justification.

We guarantee neither the execution, nor the price, nor the timing of a copy: a broker outage, a spike in network latency, or an execution refusal can stop an order from being reproduced faithfully, or reproduce it at a different price than the original signal. That risk is inherent to any automated order replication, whether the underlying strategy trades manually or through an automated signal, and it adds to the normal market risk of leveraged CFD trading.

Ask for a reset link from the sign-in page, using the email address you signed up with. The message shown afterwards is deliberately the same whether that address exists in our system or not — that is not a bug, it is a common safeguard that stops anyone from probing which addresses are registered with us. Check your spam folder before concluding that nothing arrived: that is the most common reason a link seems to be missing. Also check that the address you typed exactly matches the one you signed up with, with no typo or stray space: a misspelled address triggers no visible error, only a missing email.

If no email arrives after a few minutes despite that check, write to us from the address concerned, stating since when you have been unable to sign in: we can then investigate on our sending system's side rather than yours.

You can close your account at any time from your personal space, with no need to go through the contact form — this is an action entirely under your control, not a request subject to approval. Any balance already earned at the time of closing remains owed to you and can be withdrawn under the usual withdrawal rules, exactly as if the account stayed active; closing an account never erases cashback already earned. Closing removes access to the dashboard immediately, but withdrawing the remaining balance follows the same verification rules as a normal withdrawal, including confirming the payee name if needed.

For a request specifically about your personal data — deletion, export, or a question about how it is processed — the privacy policy gives the dedicated address for this kind of request as well as the applicable response time, which may differ from the general support response time.